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Propane Safety Information

While propane is a safe, versatile fuel, we want to be sure to inform our customers of important safety information that can significantly reduce the risk of a propane-related hazard in your home.

Preventing Propane Hazards

If you think you smell propane in your home, react accordingly:

  1. Immediately put out any smoking materials or open flames.
  2. Do not touch any light switches.
  3. Leave the area.
  4. Turn off your main gas supply if safe to do so.
  5. Report a leak by calling 911 or contacting us at (413) 253-5999.
  6. ONLY return to the area if your propane dealer, emergency responder, or service technician deems it safe.

Propane Service

Only allow a licensed professional to work on your propane system or to restore service after a run-out or service interruption. Count on Surner Heating to provide prompt service you can count on.

Carbon Monoxide

If you suspect you or a family member has been exposed to CO, leave your home immediately and call 911. If there are no symptoms but you suspect CO may be present, turn off any appliances that may be emitting the gas, allow fresh air into your home, and call Surner Heating immediately at (413) 253-5999.