Propane Safety

While propane is a safe, versatile fuel, we want to be sure to inform our valued customers of important safety information that can significantly reduce the risk of a propane-related hazard in your home. Watch the video on this page and familiarize yourself with this information, so you’re prepared to handle a propane emergency if one should arise. If you need anything, contact the team at Surner Heating Co., and we’ll be pleased to assist you.


If You Smell Propane Gas

If you think you smell propane in your home, react accordingly:

  1. Immediately put out any smoking materials or open flames.
  2. Do not touch any light switches.
  3. Evacuate the area.
  4. Turn off your main gas supply if safe to do so. (Turn the valve on your tank all the way clockwise)
  5. Report a leak by calling 911 or contacting us at (413) 253-5999.
  6. ONLY return to the area if your propane dealer, emergency responder, or service technician deems it safe.

Carbon Monoxide

If you suspect you or a family member has been exposed to CO, leave your home immediately and call 911. If there are no symptoms but you suspect CO may be present, turn off any appliances that may be emitting the gas, allow fresh air into your home, and call Surner Heating immediately at (413) 253-5999.


24/7 Emergency Service

Only allow a licensed professional to work on your propane system or to restore service after a run-out or service interruption. Surner Heating is pleased to provide prompt emergency service around the clock. We’re always here for us when you need assistance.